Employee Spotlight

Aaron Jones

Local Support Manager, General Services Administration

Aaron Jones Manages Support Team for GITGO

As local support manager on the General Services Administration (GSA) Infrastructure Technology Global Operations (GITGO) project. Aaron Jones keeps things moving when trouble tickets come into the help desk.

Aaron had managed the help desk at GSA for eight years as an employee of CSC. Catapult won the GITGO project, which consolidates several GSA services into a single organization, in early 2007. Aaron joined Catapult shortly thereafter.

“The workload is pretty non-stop,” he says, “but it’s never dull.” From software installation to hardware builds, email account creation to complete desktop set-up, Aaron’s team of 16 is on hand to see each request through to a solution. “The support team manages the full range of software-hardware set-up,” explains Aaron. Issues range from those that can be solved quickly over the phone to more complicated dilemmas, such as repairing an application error or developing a new software solution.

“Even after eight years, I still get questions I’ve never heard before,” says Aaron.

Aaron was honored to receive a Chairman’s Circle award at the 2008 annual awards banquet.

“The personal touch is really important,” says Aaron. “Catapult cares about its employees.”

When Aaron is not working, he is busy pursuing a bachelor of arts in business at Strayer University, enjoying playing acoustic and bass guitar, and spending time with his family.